Terms and conditions
Last updated: 16 August 2026
These terms apply to every order placed with CarO. They are written for consumers and follow Dutch consumer law (Books 6 and 7 of the Civil Code) and the European rules on distance selling.
- Company name
- Car Parts A-Z
- Address
- Gildebongerd 2, 7038 DE Zeddam
- info@caroparts.nl
- Chamber of Commerce number
- 93396252
- VAT number
- NL005015784B71
A few details are still missing. They will be added once known.
1. Who we are
CarO sells car parts, tyres, wheels and accessories to consumers in the Netherlands. Our contact details and registration numbers appear at the bottom of every page.
2. What these terms cover
Every offer in this shop and every agreement that follows from it. If you and we agree to depart from these terms, we record that in writing.
3. Offers and orders
An offer applies while stock lasts. We fetch stock and prices live from our supplier, but an item can still sell out between your order and our purchase. If that happens we tell you and refund the amount. An agreement is formed once we confirm your order.
4. Prices
All prices shown include 21% VAT. Obvious mistakes and typing errors do not bind us: if a price is clearly wrong, we may cancel the order and refund you in full.
5. Payment
You pay in advance using the methods shown at checkout. Your order ships once payment has been received.
6. Delivery and shipping costs
We ship within the Netherlands via PostNL, DHL or DPD. Shipping costs € 7,45 and is free on orders from € 100,00. We aim to deliver within thirty days; if we cannot, we will tell you and you may cancel free of charge. The risk of damage or loss rests with us until you receive the parcel.
7. Right of withdrawal
You may cancel your order within fourteen days of receipt without giving a reason, and then have another fourteen days to return it. We refund within fourteen days of your notice. Parts that have been fitted, or whose seal has been broken, cannot be taken back. Return shipping is at your expense unless the item was delivered wrongly or damaged.
8. Warranty and conformity
Every item must do what you may reasonably expect of it. If it does not, you are entitled to repair, replacement or a refund. This statutory right is separate from any manufacturer warranty.
9. Complaints and disputes
Report a complaint using the contact details at the bottom of the page; we respond within fourteen days. If we cannot resolve it together, you may turn to the European ODR platform or the Dutch courts. Dutch law applies to this agreement.